Refund policy
MAKU DESIGN- RETURN & REFUND POLICY
Last updated: 7 September 2026
At MAKU DESIGN, we want you to be happy with your order. Many of our products are made specifically for each customer, so please read the following policy carefully before purchasing.
Returns & change of mind
For products where you have a legal right to cancel or return your purchase, we will honour that right in accordance with applicable consumer law.
Some MAKU DESIGN products are custom-made, personalised or made to your specifications. Where the law permits, these products may be exempt from change-of-mind cancellation or return rights.
A product being printed or produced only after you order does not by itself necessarily remove your statutory cancellation rights. Any applicable exception will depend on the nature of the product, including whether it has been personalised or made to your specifications.
This does not affect your rights if an item is faulty, damaged, misprinted, misdescribed or otherwise does not conform to your order.
Wrong size or colour ordered
Please carefully check the size guide, colour and product details before placing your order.
If you accidentally order the wrong size, colour or product, contact us as soon as possible. If production has not started, we will try to assist, but changes cannot be guaranteed.
Once a personalised or custom-made product has entered production, we may be unable to change or exchange it simply because the wrong size or colour was selected.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible after receiving it.
Please provide your order number, a description of the issue, and clear photographs showing the problem.
Once the issue has been reviewed and confirmed, we will provide an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include a replacement, repair, price reduction or refund.
Lost or missing orders
If your tracking information shows that your parcel has not arrived, please contact us so that we can investigate with the relevant fulfilment provider or courier.
Please ensure that the delivery address entered during checkout is complete and correct. If an incorrect address was provided, additional costs may apply where a replacement shipment is requested and the issue was not caused by MAKU DESIGN.
This does not affect any rights you may have where MAKU DESIGN remains legally responsible for delivery of the goods.
Returns
Please contact MAKU DESIGN before returning any item so that we can provide the correct return instructions.
Do not automatically send products to Printful, our manufacturer, or another fulfilment address unless we have instructed you to do so.
Unauthorised returns may cause delays in processing your request.
Refunds
Where a refund is approved, it will normally be returned to the original payment method.
Processing times after a refund has been issued may vary depending on your bank or payment provider.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
UK customers
Nothing in this Refund & Returns Policy is intended to restrict your statutory rights under UK consumer law.
For eligible distance purchases, UK consumers generally have statutory cancellation rights. Certain exceptions may apply, including goods made to the consumer’s specifications or clearly personalised.
Separate legal protections also apply where goods are faulty, not as described, or otherwise fail to meet the standards required by law.
Contact us
For all return, refund or order-related enquiries, please contact:
MAKU DESIGN
Email: info@makudesign.co
Order number: Please include this when contacting us.
We aim to resolve genuine problems with orders as quickly and fairly as possible.