Shipping policy
MAKU DESIGN — SHIPPING & DELIVERY POLICY
Last updated: 7 September 2026
Thank you for shopping with MAKU DESIGN. This Shipping & Delivery Policy explains how orders are produced, processed, shipped and delivered.
Some MAKU DESIGN products are made to order or printed on demand and may be produced and fulfilled by our authorised fulfilment partners, including Printful. Because of this, production time and shipping time are separate.
Please read this policy before placing your order.
1. Order Processing & Production
Many MAKU DESIGN products are produced specifically after an order has been placed.
After payment is successfully received, your order may be sent to our production or fulfilment partner for processing.
Production time is separate from delivery time.
Production times vary depending on the product, printing method, order volume and fulfilment location. Estimated production times shown on our website or during checkout are estimates and are not guaranteed unless expressly stated otherwise.
During busy periods, tour merchandise releases, promotional periods and holidays, production may take longer.
2. Printful Fulfilment
Selected MAKU DESIGN products are produced and fulfilled through Printful.
Where possible, orders may be fulfilled from a facility selected according to product availability, stock and the delivery destination.
This means that different products within the same order may occasionally be produced or shipped from different fulfilment locations.
Receiving separate parcels does not necessarily mean an item is missing from your order.
3. Shipping Destinations
MAKU DESIGN may offer shipping to the United Kingdom and selected international destinations.
Available shipping destinations and shipping methods will normally be displayed during checkout.
We reserve the right to restrict delivery to certain destinations where our fulfilment or delivery providers cannot reasonably provide service.
4. Shipping Costs
Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.
Shipping costs may depend on:
- Delivery destination
- Product type
- Number of items
- Package weight and dimensions
- Selected delivery method
- Fulfilment location
Please review the total cost shown at checkout before completing your purchase.
5. Estimated Delivery Times
Any delivery timeframe shown at checkout is an estimate unless expressly stated to be guaranteed.
Estimated delivery time normally begins after production has been completed and the order has been dispatched.
For example:
Order placed → Production → Dispatch → Shipping → Delivery
Customers should therefore consider both production time and shipping time when ordering for a particular event, concert, tour date or special occasion.
6. Tour & Event Merchandise
Some MAKU DESIGN collections are produced for specific tours, concerts, events or locations.
If you are purchasing merchandise to wear at a particular event, we strongly recommend ordering as early as possible.
While we will make reasonable efforts to fulfil orders within the estimated timeframe, an estimated delivery date does not constitute a guaranteed arrival before a particular concert, event or travel date unless we have expressly guaranteed that delivery date.
7. Tracking Your Order
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your tracking information.
Customers are responsible for monitoring tracking information and responding to any delivery instructions provided by the courier.
8. Split Shipments
An order containing multiple products may occasionally arrive in more than one package.
This may happen where products are:
- Produced at different fulfilment facilities;
- Completed at different times; or
- Shipped separately because of packaging or logistical requirements.
Where this occurs, you may receive more than one tracking number.
9. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please carefully check your:
- Full name
- House/building number
- Street
- Town/city
- Postcode
- Country
- Contact information
If you notice an error after placing your order, contact MAKU DESIGN immediately.
We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Where permitted by law, customers may be responsible for reasonable additional costs of reshipping or reproducing an order where delivery failed solely because incorrect or incomplete information was supplied by the customer.
This does not affect your statutory rights where MAKU DESIGN or a party for whom we are responsible caused the delivery problem.
10. Delayed Shipments
Occasionally, orders may experience delays outside our reasonable control.
Possible causes include customs processing, courier disruption, severe weather, transportation issues, peak-season demand or other exceptional circumstances.
If your tracking information has not updated for an unusually long period, please contact MAKU DESIGN so we can investigate.
11. Lost Parcels
If you believe your order has been lost in transit, please contact us with your order number and tracking information.
We will investigate the shipment with the relevant fulfilment or delivery provider.
Where MAKU DESIGN remains legally responsible for delivery, we will provide the appropriate remedy in accordance with applicable consumer law.
12. Damaged Packages
If your order arrives damaged, please take photographs of the outer packaging and the affected product before disposing of the packaging.
Contact MAKU DESIGN as soon as reasonably possible and provide:
- Your order number
- Photographs of the packaging
- Photographs of the product
- A description of the problem
We will review the issue and provide an appropriate solution where required.
13. Customs, Import Duties & Taxes
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Where these charges are not collected during checkout, they may be payable separately by the recipient.
MAKU DESIGN does not control charges independently imposed by customs authorities.
Customers purchasing internationally should check their country’s import requirements before ordering.
14. Returned-to-Sender Parcels
A parcel may be returned to the sender or fulfilment facility because of an incorrect address, unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel.
If this happens, please contact MAKU DESIGN.
We will review the circumstances and advise you of the available options.
Additional shipping or reproduction costs may apply where the return resulted solely from incorrect information or a failure attributable to the customer, where permitted by law.
15. Orders Marked “Delivered” But Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, please first check:
- Around your property or designated safe place
- With members of your household
- With neighbours where appropriate
- Any delivery photograph or courier notification
If you still cannot locate your parcel, contact MAKU DESIGN promptly so that we can investigate with the delivery provider.
16. Changes or Cancellations
Because some products are made to order, please contact us as quickly as possible if you need to change your delivery information or cancel an order.
Once an order has entered production or been dispatched, certain changes may no longer be possible.
Your legal cancellation rights, where applicable, are explained separately in our Cancellation Policy and Refund & Returns Policy.
17. UK Consumer Rights
Nothing in this Shipping & Delivery Policy limits your statutory rights.
Where UK consumer law applies, MAKU DESIGN will comply with its legal obligations regarding delivery, faulty or missing goods, refunds and other applicable consumer protections.
18. Contact Us
For questions about shipping, tracking or delivery, please contact:
MAKU DESIGN
Customer Service Email: info@makudesign.co
Website:
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.